Rules — The Pokies 114

Introduction and Our Assessment

We operate and maintain The Pokies 114 platform and in this document we explain the rules that govern how our site is used. We tested our onboarding, deposit and withdrawal flows and documented outcomes so you can understand the practical effects of these rules. Our results show the typical timelines and the documentation required in common scenarios, and we explain how we apply the rules consistently while protecting players and the platform.

Operator Information

The Pokies 114 is operated by a company registered under number 3-102-841524, headquartered near the North American Cultural Center, Barrio Dent, San Jose, established in 2021 and operating under Costa Rica jurisdiction. We adhere to applicable regulatory frameworks relevant to our operations and follow industry-standard practices for fairness, security and anti-money laundering.

Scope and Acceptance

These rules apply whenever you access or use The Pokies 114 via desktop, mobile or other internet-enabled devices. By creating and using an account on The Pokies 114 you accept and agree to these rules. If you do not accept them, do not create an account or continue using the platform.

Changes to the Rules

We may update these rules for customer service improvements, legal compliance or operational reasons. Material changes will be published and highlighted on the platform. When we test changes internally, we assess impact on deposits, bonuses and withdrawal processing before the change is applied site-wide.

Eligibility and Responsible Use

To use The Pokies 114 you must meet the following core eligibility requirements. These have been enforced during our verification checks.

• Be of legal gambling age in your country of residence.
• Be located in a jurisdiction where online gambling is legal for you.
• Create a personal account registered in your legal name; false or misleading information is prohibited.
• Not be excluded from gambling under any self-exclusion, court order or regulatory list.
• Use the platform for personal, non-professional entertainment purposes only.

Account Registration and Verification

When opening an account you will be asked to provide personal details such as your full name, date of birth, email address and phone number. Based on our tests and industry best practice, we will at times request additional documents to verify your identity and address before permitting a withdrawal or prize payment.

Documents we may request

Our results show that providing clear, legible documents speeds up verification. If documents are incomplete we will request new copies and accounts may be restricted until verification is complete.

Deposits

We offer multiple deposit options. Deposits are credited to your account once our systems receive confirmation from the payment provider. Processing times and limits vary by payment method.

Key deposit rules

• Only you may use payment methods registered in your name without prior written approval from our support team.
• Deposit limits specified in the payment section of the site apply. We may ask for supporting documentation for larger deposits.
• We do not accept funds from third parties; exceptions are at our sole discretion and must be pre-approved.

Playthrough for deposit types

We enforce playthrough to meet anti-money laundering obligations. Our tests demonstrate that incomplete playthroughs will block withdrawal functionality until requirements are met or verified.

Bonuses, Promotions and Wagering Rules

Bonuses are offered from time to time and are subject to specific terms. Below we detail how bonuses function and the most common reasons bonuses, related winnings or pending bets can be voided.

How bonuses are applied

• Bonuses may be credited automatically or require a claim through the promotions area.
• Each bonus has wagering requirements (playthrough), maximum bet limits while active, and game restrictions.
• Bonuses cannot be transferred between accounts.

Examples of wagering rules

From our audits, abusive behaviour is the most common reason for bonuses being voided. Abusive behaviour includes creating duplicate accounts, using bots or automated software, or applying betting strategies specifically to meet wagering with minimal risk.

What constitutes bonus abuse

• Using multiple accounts to claim the same offer.
• Employing automated tools, bots or collusion to gain an unfair edge.
• Playing games excluded from the offer to meet wagering requirements.
• Betting patterns that are purely designed to minimize volatility while meeting wagering.

If we have reasonable grounds to suspect abuse, we will void bonuses, reject related winnings, and may suspend the account pending investigation. Our internal testing uses statistical methods and manual review to detect these patterns.

Gameplay Integrity and Game Malfunctions

We take game integrity seriously. Our software partners supply the games and outcomes are generated using certified random number generation where applicable. However, errors or malfunctions can occur.

When a malfunction occurs

• Players must not attempt to exploit any malfunction.
• We will investigate malfunctions with software providers and make final decisions at our sole discretion.
• Where a malfunction has affected funds or results, we may reverse transactions, refund, or provide alternative compensation as appropriate.

In our experience, immediate reporting of issues to support reduces resolution time. We will record timestamps and session logs to determine outcomes during investigations.

Withdrawals and Payouts

Withdrawals are processed after verification checks and subject to the playthrough rules indicated above. We aim to process withdrawals promptly but timelines depend on the payment method and your financial institution.

Withdrawal processing steps

1. Player initiates withdrawal from their account.
2. Our system checks for outstanding wagering requirements, bonuses and verification status.
3. If additional documentation is required, we request it; processing is paused until received.
4. Once approved, funds are sent to the selected payment method and processing times depend on the provider.

Typical processing times

We do not charge withdrawal fees, but your bank or payment provider may. If a withdrawal is returned by your bank, we will contact you to agree on an alternative method. Our tests showed that providing accurate bank details at withdrawal avoids most delays.

Anti-Money Laundering (AML) and Financial Controls

We comply with regulations and apply AML controls. These controls include transaction monitoring, source-of-funds checks for large deposits and restrictions on third-party payments. Our compliance team reviews flagged transactions, and where required we retain funds pending verification or reporting to the appropriate authorities.

Security and Data Protection

We use industry-standard encryption and security practices to protect account credentials and transaction data. Our privacy and data handling practices are designed to maintain confidentiality while allowing us to comply with legal and regulatory obligations.

Prohibited Conduct

Prohibited conduct includes, but is not limited to:

• Creating multiple accounts to claim bonuses or obscure identity.
• Using automated tools, bots or collusion to influence outcomes.
• Attempting to launder funds through the platform by moving money between accounts.
• Providing false documents or misleading information during verification.

If we find prohibited conduct, we may void wins, restrict or close accounts and refer cases for criminal prosecution where appropriate. Our security team documents incidents and we follow escalation procedures tested during internal drills.

Breaches, Investigations and Termination

If we suspect a breach of these rules we will act to protect customers and the integrity of The Pokies 114. Suspension or account termination may occur while we investigate potential breaches.

What happens during an investigation

• We may freeze account balances and suspend access pending the outcome.
• We will request documents and logs necessary for the review.
• We will communicate expected timeframes and provide updates where possible.

Following an investigation we may do one or more of the following depending on findings: release funds, void winnings, withhold funds pending legal process, close the account or refer to law enforcement. Our approach is guided by fairness and legal compliance. In our testing scenarios, typical investigations took between 3 and 21 days depending on complexity.

Disputes and Decisions

We aim to resolve disputes efficiently. Where our decisions affect account balances or play outcomes, we keep records and provide rationale. Final determinations on rule interpretation, malfunctions or suspicious activity rest with The Pokies 114. We apply objective evidence, including logs and provider data, to reach these decisions.

Privacy and Use of Personal Data

We collect and process personal information to provide services, comply with regulatory obligations and prevent fraud. We do not sell personal data to third parties. The types of data we collect include identity information, contact details, financial transaction records and usage logs.

Player Safety and Responsible Gambling

We promote responsible gambling and provide tools to help you manage play. We tested our responsible gambling tools and found they are effective when used correctly.

Tools available

• Deposit limits: set or request daily, weekly or monthly limits.
• Wagering limits: limit bet sizes or session lengths.
• Time-outs: temporary suspension of play for a defined period.
• Self-exclusion: long-term or permanent exclusion from the platform.

If you need help with gambling-related problems we encourage you to contact local support services and use our account limits. We also provide direct links to support in the account responsible gambling section (details visible after login).

Practical Scenarios and Examples

Below are common scenarios with our practical outcomes based on our testing and typical policy application.

Scenario 1: Incomplete verification after a large deposit

1. You deposit an amount above the standard threshold.
2. We request identity and source-of-funds documents.
3. Account is partially restricted until documents are provided and verified.
4. After verification the restriction is lifted and withdrawals proceed.

Scenario 2: Bonus claimed, wagering not met, withdrawal requested

1. You claim a deposit match bonus with 20x wagering requirement.
2. You request a withdrawal before meeting the wagering requirement.
3. We will block withdrawal of bonus-derived funds and may allow withdrawal of any non-bonus portion after checks.
4. If abuse is suspected, bonus and related winnings may be voided.

Scenario 3: Suspected collusion or bot use

1. Our monitoring flags unusual patterns consistent with automated play.
2. We suspend affected accounts and launch an investigation.
3. If collusion or bots are confirmed, winnings are voided and accounts closed; criminal referral may follow.

Contact and Support

If you have questions about these rules or need assistance, please contact our customer support team through the channels available in your account. When contacting us, please include any relevant account information and a clear description of the issue so we can expedite resolution.

Final Notes and Our Commitment

We designed these rules to balance player enjoyment with safety and legal compliance. We tested key processes and continue to refine policies based on operational experience and regulatory developments. Our commitment is to run a fair, secure and transparent gaming service at The Pokies 114. If you identify any inconsistency in how these rules are applied, please report it to support so we can investigate and remediate promptly.

Thank you for choosing The Pokies 114. Play responsibly and contact us if you need help or clarification about any of the rules above.